Please do take the time to read and comprehend “The Terms and Conditions” which apply in relation with any and all interactions with this website, Hellas Revival as well as all of related booking workshops, activities and processes.
Article 1. General, Definitions and Scope
1.1. These “Terms and Conditions” (the) refer to the Information and Usage, the Process, Rules and Regulations associated with this “Website” (the), the “Bookings” (the) and “Booking Confirmation” (the) and set out the terms on which Hellas Revival (HR) agrees to make available its “Services” (the) to “Customers” (the).
1.2. These Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions of “Third Party Suppliers” (the) of our Services/Products also set out the terms on which we agree to provide Services to you.
1.3 The Services made available by Hellas Revival can only be used by Customers who have first read these Terms and Conditions and accepted them unconditionally whether it is by the process of clicking on the appropriate box provided for the purpose, or simply implied. It is not possible to proceed with the booking process without this acceptance. Customers also undertake to fulfil the obligations contained within these Terms and Conditions. The agreement between Customers and Hellas Revival comes into force as soon as Hellas Revival provides the Customer with the Booking Confirmation by email.
1.4 Customers should save and/or print a copy of these Terms and Conditions for future reference when making a booking.
1.5. The following definitions have the same meaning whether they are singular or plural.
“Hellas Revival” refers to the private business listed also under the trade name “Hellas Revival” and is registered, in Greece and as follows: Fiscal name: PERDIKOURI OLGA TOU KONSTANTINOU, Primary Business=Organization of Educational Seminars & Workshops, V.A.T.=112625123, Tax Office=NAFPLION, Business Address= KARDAMAKI 18, TOLO, GREECE, and other Electronic Contact Details=info@hellasrevival.com.
“Customer and also You/Your” refers to an individual(s) who reserve and/or book and/or have paid for one or more Service offered on the Website and to whom relative vouchers may or may not be issued.
“Charged Customer” refers to the Customer who is responsible for the booking, either for themselves and/or on behalf of others, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
“Service” refers to the offering of admittance tickets or reserved participation to events, or participation to workshops and/or seminars at travel destinations, within the geographic scope of Hellas Revival, through the Website. This inclusively but not limited may be offered directly on the Website or through a Third Party Supplier, such as those businesses belonging to the sectors of: air transport services, accommodation services, activities services, non-governmental and non-profit organizations, car hire services, other travel destination services and organizations and (pre)packaged holidays.
“Product” refers to a Third Party created/manufactured or stored and sold artefact/item which Hellas Revival –inclusively but not limited to workshops/seminars/event –could offer at a separate price and in the sense of an intermediate online agent directly on the Website or through a Third Party Supplier as a subsequent part of its own Services.
“Booking” refers inclusively but not limited to the electronic, or other process by which Customers reserve and pay for a Hellas Revival Service.
“Third Party Supplier of Services/Products” refers to the different from Hellas Revival legal entity thus called Third Party who acts as a distributor of Hellas Revival’s Services, or as a supplier of a specific Product and in both cases shares similar to Hellas Revival’s Mission statement, Goals and Vision and which inclusively but not limited may be active abroad and nationally in the business sectors of: a Non-Governmental Agency, Non-Profit Organization, Academic Institution (of all levels), Events Management Company, Travel Services Provider (accommodation, or tour operator, or travel agency, etc).
“Facilitator or Instructor or Interpreter” refers to the designated by Hellas Revival at its own judgment and adhoc, individual responsible for each Service. All of Hellas Revival’s Services shall be conducted under the guidance of a Facilitator. As such, their decisions during the course of workshops/seminars/events are absolute and final on all related matters.
“No Linked EU Directive” refers to the exemption of Hellas Revival’s business activities from the E.U. Directive 2015/2302 of the European Parliament and of the Council of 25 November 2015 (or any subsequent amendment of these) and other Travel and Tourism National Directives since it is not a Travel/Tour Agency and do not provide Travel Services and Products, such as: air transport services, accommodation services, car hire services, other destination Services, travel insurance and more explicitly services that fall under the definition of “Package Holidays” or “Travel Arrangements’ as indicated in the Package Travel Directive (EU) 2015/2302.
“Unavoidable and Extraordinary Circumstances” refer to the legally labelled “force majore” and the cases set out in Article 11.6.
“Website” refers to Hellas Revival’s own distribution of Services through the electronic platforms: www.hellasrevival.com, & www.hellasrevival.gr & https://hellasrevival.rezgo.com/ websites. The Website helps the Customer to find Greek-culture related Revival Experiences, such as workshops/seminars/events and to make the necessary reservations, or bookings and acts as an interface in the transactions involved with the Hellas Revival.
“Terms and Conditions” refers to these general terms and conditions for booking and use, herein, as they may also be amended from time to time.
Article 2. Scope of Terms and Conditions and Relationship with Hellas Revival
2.1. These Terms and Conditions apply to the offering of Services by Hellas Revival directly through the Website and through electronic interfaces between you and Hellas Revival and/or various Third Party Suppliers of Services, including but not limited to: Expedia, Tripadvisor, AirBnB, Booking.com, Viator and others. When you make a booking for a Service using the Website, you will be entering into a contract with Hellas Revival as the Supplier of that Service. Please note that if a booking for a Hellas Revival Service is placed on the electronic interface of a Third Party Supplier of Services additional Terms and Conditions of that specific Third Party may also apply and amend these Terms and Conditions.
2.2. These Terms and Conditions are made available to the Customer before any booking is completed and these are accepted by the Customer at the moment that a booking is actually placed. It is your responsibility to familiarise yourself with the Hellas Revival’s Rules and Restrictions and any Third Party Supplier’s of Services other applicable terms and conditions.
2.3. Hellas Revival reserves the right at any time, to modify, amend, or update these Terms and Conditions, and you agree to be bound by such modifications, amendments or updates with or without prior notice. However, changes will not apply to bookings that have already been accepted by Hellas Revival. It is therefore essential that the Customer reads, saves and/or prints a copy of the Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
2.4. By accessing, browsing, booking and/or using this Website and any of its Services, you explicitly declare that you’ve have become aware, acknowledge, agree and are bound with all the Terms, Conditions, applicable laws and regulations expressed herein. In the case that you need further clarification, please do contact us at: info@hellasrevival.com
Article 3. Customer’s legal authority
3.1. The Charged Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these Terms and Conditions and any other Third Party Supplier’s Website Terms of Use in force.
3.2.The Charged Customer is solely responsible for his / her activities on the Website- financially or otherwise. As a result the Charged Customer when placing a booking, ensures and hereby confirms and explicitly states that all the details supplied for all parties are correct, including: full names, dates, contact details and all other pertinent credit or debit card information. In addition, that all parties agree to be bound by these Terms and Conditions. This includes the Customer’s responsibility to check all descriptions on the Services documentation reviewed and received after booking and even the details for the possible use of his / her username and password in the Website. If there are changes to any of the details that you have provided, you hereby acknowledge that it remains your sole responsibility to contact us and request the corresponding changes. For this tasks please use our email: info@hellasrevival.com
3.3. Any use of the Website that is fraudulent or is in conflict with these Terms and Conditions shall be reason for either entirely refusing the Customer access to the Services offered by Hellas Revival, or possibly the Third Party Suppliers of Services, and/or to the other functionalities of the Website. In these cases and if payment has already been received for Services from the subsequent reimbursements in addition to the Booking Cancelation Policy (Article 8) administrative fees shall apply and be deducted.
Article 4. Booking Data Validity
4.1. It is expressly agreed that the data stored in the information systems of Hellas Revival or its Third Party Suppliers of Services shall constitute proof with respect to the bookings made by the Charged Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
4.2 Hellas Revival is doing its best to avoid and timely correct any errors, however due to the sophistication of the implemented technology required to support our business activity, possible errors might occur-such as the price, or some other detail displayed being incorrect. In these cases Hellas Revival reserves the right to cancel any bookings, or even a Service entirely at any time prior to the specific Service’s date. As a result, associated fees that have already been paid will be reimbursed by Hellas Revival in full. Any further claims from your part for compensation shall therefore be excluded.
Article 5. Booking Confirmation and Booking Availability Conditions
5.1. As “Booking Confirmation” are referred the process and activities which include the essential elements such as the description of the Service(s) booked and the price which shall be sent to the Customer by e-mail. Other Customers reserving or paying for Hellas Revival’s Services through the Charged Customer it is understood that they shall be notified under the implied authority they have provided to him/her on his/her own accord. If the Charged Customer does not receive a Booking Confirmation e-mail within 3 full days of placing the booking, he / she should contact Hellas Revival’s Customer Services at bookings@hellasrevival.com
5.2. The Customers understand and hereby agree that they must carry the Booking Confirmation or voucher with them all times before and during the attendance of Services (workshop/seminar/event) in a hardcopy or electronically as a photo, as required by our national law framework.
5.3. In all cases the documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Charged Customer when making his / her reservation. If the delivery of these Service documents is impossible because of an error made by the Charged Customer in providing his / her personal details, Hellas Revival shall not be liable, as it solely falls upon the Charged Customer to be aware of any delays and to timely notify Hellas Revival to correct possible contact errors.
5.4. Hellas Revival prefers and shall prioritize booking availability based in the rule: 1) “pre-booked and pre-paid” participants first, then 2) “offline/onsite” payment attendees and then 3) “on request” attendees-always and in that order. So please kindly keep in mind that, in case that a participant chooses to pay “onsite” just prior of the event/workshop, or simply “on-request” reserve a spot- he/she bares the risk product(s) or service(s) selected not to be any longer available. Under these conditions any further claims from your part for compensation or any other reimbrurment –since no actual charge was incurred on your part- shall therefore be excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
Article 6. Age/ID Requirements and Travel Documents
6.1. Each of our Services mention the related age limit for attendance. In general all participants under the age of 18 must be accompanied and be responsible by a legal guardian, or by a designated escort over the age of 18, appointed by their legal guardian. In the absence of this condition the minor(s) shall not be allowed to participate in the Service and Hellas Revival shall not provide and corresponding reimbursement. Any further claims from your part for compensation shall therefore be excluded.
6.2. All participants to Services must carry a valid national ID and, and if from outside the E.U. a valid passport to prove their identity at the beginning of each workshop/seminar/event. Hellas Revival shall not be liable and be held responsible should you become refused of entry to an archeological site, or other event site because you lack the correct ID, Visa or other valid travel documentation. In these cases, reimbursements for bookings shall not be provided by Hellas Revival. Any further claims from your part for compensation shall therefore be excluded.
6.3. The Customer is solely responsible for ensuring that he/she meets foreign entry requirements and that his/her travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Hellas Revival has no special knowledge regarding foreign entry requirements or travel documents. We urge Customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. Additionally, as it may take some time to obtain a visa, Customers are advised to apply for one, ahead of time We accept no liability and we shall provide no Reimbursement if you are unable to secure a Visa or other pertinent Travel Document, or are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. This also include any delays and for any reason in arrival for the attendance of your booked Service. Under these conditions any further claims from your part for compensation shall therefore be excluded.
Article 7. Attendance Policy/Heritage Respectfulness/Dress-Up and Authority of the Facilitator
7.1. Participants are requested to present themselves not later than 15 minutes before the start of the Service they have booked for and present their booking confirmation voucher (hardcopy or electronically as a photo) to the designed Facilitator. In the case of tardiness admittance to a Service may be restricted or forbidden by the Facilitator and subsequently no reimbursements or future compensations shall apply.
7.2. As most Hellas Revival’s Services are provided near, or onsite at Heritage, or Cultural Sites, and in general involve Heritage and Cultural aspects it falls upon the Customer to respect and follow any and all applicable national, or international, or specific venue: ethic, law and respectful conduct etiquette (soberness, cleanliness, photo/video shooting, dress-code, loudness, voluntary or involuntary destruction, theft, etc.), that he/she must have gained prior knowledge on his/her own accord-in addition to the respect of any race, religion and all other minorities during the provision of Services. Hellas Revival and the Facilitator reserves the right to terminate your participation and expel you from any Service, with no right of refund, if your behaviour is offensive, or against these guidelines and disturbing during the Service process. In the event of involuntary Customer expulsion, no reimbursements or future compensations shall apply and Hellas Revival retains the right to refuse the Customer participation to any and all future or further receipt of its Services, under the same conditions.
7.3. When you attend a Hellas Revival workshop, event or activity -most of them performed in public spaces- you enter an area where photography, audio, and/or video recording may occur. By participating in any of the foregoing activities, you consent to photography, audio recording, video recording and the release, publication, exhibition, distribution, display or reproduction of same for any and all purposes, including promotional purposes, advertising, inclusion on the Hellas Revival website, social media or any other purpose by the Hellas Revival. You release the Hellas Revival, its directors and employees, and all other persons involved from any liability connected with the taking, recording, digitizing, display, distribution or publication and use of photos, images, video and/or sound recordings. You waive all rights you may have to any claims for payment of royalties in connection with any use, display, exhibition, streaming, webcasting, distribution or other publication of these materials regardless of the purpose of same, and further waive any right to inspect or approve any photo, video or audio recording taken by the Hellas Revival or the person/entity designated to do so by the Hellas Revival. If you have any objection on this term, you may express it in written at least 5 days before the start of the workshop, event or activity. Hellas Revival will reply back to you in written, and prohibit participants and facilitators from photography, audio, and/or video recording during the workshop.
7.4. Furthermore, a specific “dress-up” policy is established by Hellas Revival. Most of its Services (but not all) are conducted on outdoors archaeological sites (hills, parks, gardens etc.), therefore Participants are required to wear casual clothes and athletic shoes and have drinking water with them. Hellas Revival and the Facilitator reserves the right to terminate your participation and expel you from any Service, with no right of refund in case any of these requirements are not fulfilled. Hat and sunscreen and other seasonal accessories are also highly recommended. Some workshops include the possibility to wear an authentic ancient Greek costume, optionally, and usually at an additional cost. The costumes are simple. They include an undergarment (chiton) and a cloak (himation). Chiton is a simple tunic garment and Himation is a simple outer garment, both of them are made of light linen and usually they are worn over your clothes-meaning that you do not have to be undressed (see the relative photos in the photo galleries). This “dress-up” option, if available, shall be presented during the booking process and later at your booking order. However, wearing costumes inside archaeological sites is forbidden by the Greek Ministry of Culture. In the case that you have booked a workshop including costumes and they are not available at the time of the service for any reason, ONLY the cost of the costume will be fully refunded to you without any other extra charge and the Service booked shall take place as scheduled and without entitling you for any other cancelation fees or future compensations.
Article 8. Cancellation and Reimbursement Policy
8.1. As a general Condition Customers do not have an automatic right of full or partial cancellation of a booked Service unless such rights are provided in the pertinent description of the specific Service offered by Hellas Revival or its Third Party Suppliers of Services (under their relevant Rules and Restrictions) and which are provided to the Customer prior to booking.
8.2. All full or partial cancellations should be made only by the Charged Customer by contacting Hellas Revival at bookings@hellasrevival.com. If your cancellation/alternation is accepted, you will receive a confirmation email, otherwise after 3 working days since your request, please contact us again at bookings@hellasrevival.com
8.3. In the event of cancellation or partial cancellation of a booking by the Charged Customer, fees may be imposed such as a standard administrative fee by Hellas Revival, possible additional applicable bank charges and/or Third Party Suppliers of Services charges, which the Charged Customer would have gained prior knowledge at the time of the booking. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.
8.4. Full, or partial Cancellations in this case shall therefore be issued under these general following Terms and Conditions:
100% refund, if cancellation is requested up to 2 days before the start of the Service for individuals and groups of 10 participants or less.
100% refund, if cancellation is requested up to 30 days before the start of the Service for groups of 11 participants or more.
In case there are special Cancellation Terms for a specific workshop, you will be informed during the Booking Process, before the completion of your booking.
8.5. If a Customer, for any reason whatsoever fails to complete the course of a workshop/seminar/event and especially as a result of tardiness, voluntary or involuntary early departure, reimbursements shall not be issued and the entire fee (as indicated in the confirmation booking) shall be collected. Any further claims for compensation are also excluded.
8.6. Hellas Revival’s Services are highly interactive, therefore a minimum number of participants at each Service is required as pre-indicated during the booking process. Please do take the time and familiarize yourself with this parameter. As such, Hellas Revival reserves the right to cancel a Service in its entirety if the number of attendees is too low, anytime of 7 to 1 days prior to the start of the service. In this case, and you shall be provided with the following reimbursement options:
100% reimbursement of any fees paid already
A Customer Transfer to another Service, usually conducted in the same time and date frame (+) or (-) of 1 day, regardless of being an equal Theme as the original. Subsequently, in this case the Customer shall be notified at anytime between 7-1 days and he/she will then choose accordingly. If favoriting this change then the Customer shall be required to pay only the balance (if any) for that particular new Service.
The complete reimbursement or complete transfer to a new Service applies to all participants booked by the Charged Customer and cannot be in any case subdivided or partialized. Apart from these reimbursement options, for a Hellas Revival initiated cancelation of a Service, any further claims for compensation are also excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
8.7. As Hellas Revival’s Services are mostly conducted in the outdoors, the parameter of bad weather and/or other Unavoidable and Extraordinary Circumstances may cause the cancelation of a Service. In this case the Customer shall be notified only between 7 to 0 days and/or 3 hours just prior to the actual start of the Service and possibly onsite. Consequently, he/she will be presented with the following reimbursement options:
100% reimbursement of any fees paid already
A Customer Transfer to another Service, usually conducted in the date frame (+) of 1 day, regardless of being an equal Theme as the original. If favoriting this change then the Customer shall be required to pay only the balance (if any) for that particular new Service. If again the Unavoidable and Extraordinary Circumstances continue during this Transfer 3 to 0 hours priory of the start if this new Service Hellas Revival will issue a 100% reimbursement of any fees paid already.
The complete reimbursement or complete transfer to a new Service applies to all participants booked by the Charged Customer and cannot be in any case subdivided or partialized. Apart from these reimbursement options, for a Hellas Revival initiated cancelation of a Service due to Unavoidable and Extraordinary Circumstances , any further claims for compensation are also excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
8.8. Hellas Revival does not hereby accept as grounds for Customer Cancelation or Transfer or Reimbursement in full or partially the change of the Facilitator, who’s choice remains absolutely with Hellas Revival at any time and without any prior notification. Any further claims for compensation are also excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
8.9. Hellas Revival reserves the right to cancel a Charged Customer’s booking if full payment was required for the booking, and it was not received in a timely fashion and at any time prior of 3 working days from the start of the Service. Customers listed on the voucher of the Charged Customer, shall correspondingly be cancelled as well and shall be notified only by him/her. Any further claims for compensation are also excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
8.10. In all cases where a full or partial refund/reimbursement is issued by Hellas Revival to the Charged Customer, or any balance owed for a price downgraded workshop/seminar/event the relevant amounts will be transferred back by the party that received the original payment (such as Hellas Revival, or a Third Party Supplier of Services, or such other party as may appear on Charged Customer’s credit card or bank statement) and to the payment card used to make the original booking. Charged Customers should note that in general all Reimbursements may take up to 2 months-from the booked date of the specific Service.
8.11. In all cases the documents/transfers/reimbursements/communications for a Service ordered through the Website will be sent to the e-mail address and other pertinent details given by the Charged Customer when making his / her reservation. If the delivery of these is impossible because of an error made by the Charged Customer in providing his / her personal details, Hellas Revival shall not be liable, as it solely falls upon the Charged Customer to be aware of any delays and to timely notify Hellas Revival to correct possible contact errors.
Article 9. Overall Price, Invoice, Payment to different parties and Transfer of Services.
9.1. Hellas Revival Services’ pricing are subject to booking channel variables and seasonal, or early, or lastminute promotional pricing, all of which are regarded as a standard practice within the workshop/seminar/event businesses sectors. This means that our prices may also vary in accordance with volume discounts, market conditions, or different currency fluctuations and the various distribution means these Services are provided through. Thus it is likely that different participants on the same experience have been charged different prices. However, in all cases the overall price paid for participation to a Service will not exceed the total price listed at the particular distribution mean which these Services were purchased/booked through and shall include bank transaction fees, Administrative fees, booking fees and any applicable Value Added or other Tax-without any other hidden costs. Thus, pricing variations amongst participants for the same Service shall not constitute grounds for any or further compensation/reimbursements.
9.2. Unless expressly stated otherwise, prices for Services do not include insurance, transport, accommodation, food and beverage, tickets to Cultural and Heritage sites or any other costs which are not expressly stated as included in your Booking Confirmation.
9.3. An actual Invoice for pertinent attendance and any other fees (i.e. cancelation fees) shall be issued by Hellas Revival to the Charged Customer’s contact details within 1 month after the date of the workshop/seminar/event he/she participated.
9.4. Please kindly note that the Charged Customer may be charged by more than one party in respect to a booking placed, for instance, by Hellas Revival, a Credit Card Clearance Intermediate Agent or Bank, a Third Party Supplier of Services or such other party as may appear on the Charged Customer’s credit card or bank statement, depending on the Services booked. However the total amount charged will not exceed the total price listed for the Services.
9.5. Should a Customer wishes to transfer their booked Service to another person who as a precondition satisfies, has become explicitly aware and accepts all the Terms and Conditions herein, his/her participation is not guaranteed forehand and shall be subject to Hellas Revival’s final approval. Additionally, in this case the Customer needs to notify Hellas Revival 7 days prior to the start of the Service. Also additional change/administrative fees may be required in a per case scenario of which you should be timely informed prior to any changes made. Subsequently a new booking confirmation or voucher shall be issued to that new person’s name and provided details. In the case that Hellas Revival rejects the transfer of Services, the Charged Customer must fulfill his/her financial and attendance obligations towards Hellas Revival in full, while any further claims for compensation are also excluded and Hellas Revival assumes no liability for other immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind.
Article 10. Health and Other Customer Responsibilities.
10.1. As a precondition with reference to General Good Health, it is the Customer’s responsibility to ensure that he/she meets all health entry requirements, obtains the recommended inoculations, takes all recommended medication, and follows all medical advice in relation to your trip and your booked Service with Hellas Revival. We accept no liability and we shall provide no Reimbursement if you are unable to arrive, or if you’re refused entry in this country or any other including all airports during the course of your trip or for any other relevant health related inability to not attend your booked Service.
10.2. As a precondition in regards to (Dis)infestations and Alergies, since most of Hellas Revival’s Services are provided in the open outdoors, precautions must be taken from your part as we shall not beheld responsible for any injuries and/or allergies inquired on the way, during or after the provision of a Service as a result of insects, or infestations, or malignant, or otherwise general health implications due to fauna and flora and the physical conditions of the site where the workshop/seminar/event took place. The same condition includes and all indoor Services, as well hydrations and all other climatic exposures. It remains the Customer’s sole responsibility to avoid exposure to hazardous and unhealthy environments and should he/she choose otherwise in his/her own free will, he/she must be priory inoculated and carry with him/her all means (medicine, shoes, clothing, etc.) necessary to avoid grave situations and possible harm. In these cases Hellas Revival accepts no liability for any immediate damages and costs such as loss of income, travel expenses, consequential and pecuniary damages of any kind and shall provide no Reimbursement for the inability to attend or complete your booked Service.
10.3. By choosing to participate in one of Hellas Revival’s Services you acknowledge that your participation involves a degree of personal risk. It is your own responsibility to acquaint yourself with all relevant travel information and the nature of your workshop/seminar/event itinerary. You are responsible that your health and physical conditions are adequate to the itinerary of the booked event.
10.4. Our Services, as well as their participants, are covered with an insurance policy that covers basic liabilities. We advice all participants to choose their own travel insurance policy before leaving for their trip, or before engaging in any activity/experience or Service. It is further advisable to take out seminar or travel cancellation insurance or consider obtaining a package policy comprising of: luggage, accident, civil-liability, and health insurance at your own accord and expense.
Article 11. Liability Policy
11.1. Hellas Revival accepts no responsibility for the loss of confirmation booking materials or vouchers, tickets issued, or for the loss of personal articles and effects, nor for personal accidents, injury or death, nor for losses or additional expense due to delays or damages in transportation or other services, quarantine, sickness, strikes, war, or warlike conditions, weather or any other causes or for any of the above arising due to participant’s participation in a Service provided.
11.2 Hellas Revival shall under no circumstances, be liable to any participant for indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, even if it has been apprised of the likelihood of such damages occurring in connection with or arising out of your participation in any of our Services, or any breach of this Terms and Conditions.
11.3 As Hellas Revival sometimes contracts either other companies, agencies and individuals to assist in the running of Services and sometimes acts merely as an agent for these and other Third Parties cannot therefore be liable and be responsible for the acts and omissions of these third parties or contracted staff and companies.
11.4. Should you have any complaints about your Service, please inform your Facilitator at the time of the Service, in order that they can attempt to solve the matter. If satisfaction is not reached through these means then any further complaint should be directed in writing to Hellas Revival at: bookings@hellasrevival.com within 30 days of the start of the Service. However, this process doesnot grant you any right to compensation/reimbursement as it serves only the purpose of future qualitive conduct of a Service.
11.5. In any case Hellas Revival’s liability to you in connection with your Service shall be limited to a maximum of two times the cost of your paid Service, except in cases not included in these Terms and Conditions involving death, injury or illness intentionally or with negligence where the Customer shall be reimbursed according to Hellas Revival’s or his/her own Civil Insurance Plan.
11.6. Furthemore, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. Hellas Revival shall strive to avoid the provision of Services that would fall within the category of Unavoidable and Extraordinary Circumstances and shall in no-way be held liable by any measure and means in these occurunces.
Article 12. Copyright, Disclaimer and Applicable Law
12.1 All of the Website content is owned by Hellas Revival, and protected in terms of intellectual property and copyright, except where explicitly attributed to other rights holders. The contents on this site, such as text, graphics, images, photographs, illustrations, trademarks, logos, and other material (collectively the “materials”) are the property of Hellas Revival and are protected under both Greek and foreign laws. Unauthorized use of the materials may violate copyright, trademark, and other laws. You may not sell or modify the materials or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way, in private, or public, or for commercial purpose. The use of the materials on any other Website or in a networked computer environment for any purpose is prohibited. Any rights not expressly granted herein are reserved.
12.2. The photographic images published on the Website are for the most part owned and created by Hellas Revival, by our clients who have authorized us to publish them, or acquired from websites offering royalty-free photographic images. The photos and quotations of the testimonials come from our own testimonial Website modules or TripAdvisor profile, and their right to public use has been transferred by the same users to the platform at the time of the users’ publication of their reviews. We have also integrated on the site some images found on Google Images, making searches for photos free of rights (royalty free). We have processed such pictures, bringing them to the most appropriate measure for our website, and sometimes through small interventions to make the images more readable. If you think that one of the photos we use is covered by someone else’s intellectual property, please let us know immediately by writing an email to info@hellasrevival.com – it will be our duty to integrate the credits and copyright notes to the respective authors and holders of the rights, or to immediately remove the image if requested by the rights holder to do so.
12.3. All registered trademarks and brands mentioned in these pages are property of their respective owners. These trademarks are mentioned only for informational purposes or by virtue of commercial partnerships and services, and HR has no rights over them.
12.4. Hellas Revival is in no way responsible for the content and services of websites that you should access through hyperlinks (links) or banners published on this site. Furthermore, the existence of links to another site does not imply endorsement or acceptance of responsibility by HR about the content or use of such websites.
12.5. Except as expressly set out in these Terms and Conditions, all the information contained in this Website is provided without any warranty (either expressed or implied) including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Hellas Revival will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer’s use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law.
12.6. These General Terms and Conditions are governed by the laws of the Hellenic Republic. The Customer agrees that the Greek/Hellenic Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation and/or arising herefrom.
Any and all complaints or clarifications needed in regards to these Terms and Conditions should be directed at Hellas Revival’s Customer Care at the email address: info@hellasrevival.com
Privacy, Cookies and Copyright Policy
This Privacy Policy (“Privacy“), Cookies Policy (“Cookies”) and Copyright of Content Policy (“Copyright”) all also referred to herein as “Policy” describes how Hellas Revival (“HR“, “we”, “our”, “us”), a private company registered in the Argolis region of Greece address Kardamaki 18, Tolo uses as a data controller your personal data collected from its Websites: www.hellasrevival.com, www.hellaserevival.gr, https://hellasrevival.rezgo.com/ (“Website“), and by any other means in order to communicate and interact with Customers (“Customer”, “you”, “your”), for example: through telephone calls, emails, social media platforms, etc. We urge you to familiarize yourself with this policy as its main purpose is to inform you in regards with the collection, use and disclosure of personal information, as well as the rights you have associated with such information.
All personal data acquired by Hellas Revival, both online and offline, are subject to processing based on the principles of correctness, lawfulness, transparency and protection of user privacy, in full compliance with the recent E.U. and the Hellenic Republic’s General Data Protection Regulation (GDPR) up to 2018. Additional specific term definitions, used in this document, may be attained for your information from the Hellenic Republic’s Law no. 3471, Issue no. 113, published on June 28, 2006, Article 2 and subsequent uses of these in all of its further amendments.
Hellas Revival has also appointed a Privacy Officer (see Article XIII, below) who is responsible for overseeing questions in relation to this Policy. If you have any questions, or any requests, or should you like to be informed or exercise your legal rights, please contact our Privacy Officer in the contact details specified at the end of this document.
I. Scope of this Policy.
1.This Policy addresses the nature, methods, compliance and all other pertinent means and information or data collected by Hellas Revival –as a data controller- in regards to personal data and in relation to the Services and otherwise in the course of our business activities, including Hellas Revival’s website. Herein, personal data include any information about an individual which the personal can be identified. Personal data does not include information where the identity of the individual has been removed (anonymous data), or information concerning corporate, or commercial entities, or other general marketing/business statistics, models and trends.
2. Personal data collected and processed may be categorized accordingly to: a) Supplier Data, and b) Hellas Revival Data (relating to Customers and users of our website). More specifically: a) as a part of our business activities and in the course of providing Services to Customers, we may receive, process or store certain information, including personal information, on behalf of our providers and business partners. All such “supplier” information are respectively collected and controlled by our Suppliers, who are the respective data controllers for such information in compliance to GDRP. They in turn, as data controllers, are responsible for the purposes and means of processing personal information. Supplier data may include information from the end points and other systems, tools, or devices that our Suppliers manage, or monitor in regards to our website content and Services, and end user data related to individual activities on their own networks and systems, including: system event logs, system backups and perhaps end-user information such as: IP address, email address and connected device type. In this case (of Supplier data) Hellas Revival shall act as a data processor and not as a data controller-meaning that we may collect and process Supplier’s and not directly end-user’s, or customer’s data on the basis of instructions given by our Suppliers. Again, all such activities and Policies are under the responsibility of each Supplier’s own compliance to GDPR. b) As data controllers of its own personal data, Hellas Revival, with this policy hereafter, as described and explained in the Articles below shall be guided in its own activity, in compliance to GDPR.
3. Hellas Revival in its role as data controller and through this website clearly hereby states that it is not in the process of receiving and collecting personal data for any other reasons than the cases specified in length below. Further, and apart from personal data, Hellas Revival would like to inform you that in this website it may use cookies as the technical means and method of enhancing, promoting and position our Service/Product mix and to allow our users’ browsers to navigate more smoothly between our content pages-in the manner which shall also be described in the following Articles.
II. Personal Data Possibly Collected and Processed.
1. Contact Information (your full name, email address, telephone number, billing/mail address and possibly the number and names of your children should you allow them to participate in our Services). These data are provided under your explicit consent by you with the understanding that they’re required for filling-out orders/booking confirmation vouchers and are collected only after when you’ve provided you consent-by completing our relative forms and tabs on the Website. Please keep in mind that failure to provide these data will result in our inability to serve you and/or to be granted access to our Services and their locations.
2. Financial Details of any monetary transactions made by you in order to either reserve attendance, or pay for a Service/Product through either an online intermediate agent/service (a.k.a. Payment Getaways) such as Paypal, Stripe, or any bank that might be involved in the transfer of your money when you either pay direct, or use a credit/debit card. Please keep in mind that failure to provide these data will result in your inability to either physically or electronically prepay, or provide the balance of sums owed, or to reserve your attendance and thus serve you and/or be granted access our Services and their locations. These type of data are usually collected by trusted and verified, encrypted technical means, secure processes and methods installed at all these aforementioned points which carry and maintain their own certification (i.e. PCI, SSL, etc.) which depending on their country of establishment fully comply with relevant Privacy, GDPR standards and laws.
3. Health-related Information that you choose to share those with us, either as concerns in regards to the physical demands of a Service, or possible allergic exposure or other health concerns during a Service which you have purchased, or even as general concerns/questions, or as part of a between us communication in order to foresee any possible problems during your participation to our Services. You’re in no obligation to share this information with us, or anyone else. Should you explicitly or implied consent to do so, these data are usually collected through emails we might exchange for these purposes and for no other reason. Please keep in mind that failure to provide these data will not be reason to be rejected from our Services, but it may result in your inability to attend and Hellas Revival’s unliable therefore inability to inform you ahead of time or to remedy any specific health issue directly related with your ability to participate in our Services.
4. Testimonial Data, or otherwise data associated and amending your personal opinion in relation to the Services we have provided to you, though internet based technologies and platforms. You’re in no obligation to share these opinions with us or anyone else. If you explicitly or implied give your consent to do so, this will be done either through our own “testimonial” module of the Website, or through a Third Party such as TripAdvisor, etc. Subsequently, your data and comments/opinions shall be under own discretion shown publicly to any and all visitors of our Website, our own social media platforms, our possible advertising and other media and possibly that Third Party’s audience or network. Failure to provide these data will not in anyway affect your attendance or purchasing of one of our Products/Services.
5. Marketing Information, which may include: your pre-registered personal identification, photos, videos, comments, reactions, survey answers, ranking or other electronic and hardcopy contests, gift coupon giveaways and promotions, analysis and statistics from visiting our website or a social media platform. You’re in no obligation to participate, or share this information with us or anyone else. These data may also include communication information regarding additional options you might require during a Service, or to report a problem or raise a concern regarding our Services, or to promote your satisfaction, or to suggest a new feature, or to report website problems, or to follow us and participate in our blog and yours or our online social media community, or to stay in contact with us for upcoming Services, etc. Failure to provide these data will not in anyway affect your attendance or purchasing of one of our Products/Services. In this case and especially during our monitoring of your navigation through our website with the usage of Google’s Analytics Tool, you may freely choose beforehand to disable this “Cookies” feature entirely from your browser. Please be advised that subsequently, that although some website or other internet navigation features might not work properly, certainly it will not affect your ability to purchase and participate in any of our Services.
6. Participation Content Information. Customers when they attend a Service (workshop/seminar/event) consent for the future publication of photos, film recordings, and video streams of themselves, created within the course of this Service. Photographing of minors shall be additionally subject to their legal guardian’s or such other designated individual’s consent. This content is crucial to Hellas Revival in order to promote its added value, create brochures and other advertising material. This content shall be stored and used by authorized personnel of Hellas Revial and/or contracted agencies explicitly for these purposes. Customer consent shall extent to any distribution means and medium we choose, including social media platforms, print media, videos or DVDs, the website and the internet. The photographer/videographer and/or the subjects who appear in the material are not entitled to claim any fees; nor can they demand to be mentioned by name if the material is published. If the participant no longer consents to the future publication of this content, he/she may withdraw their consent by contacting Hellas Revival in writing (explicitly stating which material shall be altered) in due time. Hellas Revival shall not be held accountable for pictures and videos of you, taken by other participants during our Services and for the use of such photo and video materials by those third parties.
7. Especially in terms of Financial Data, as prestated we may use Payment Gateways wherefrom we may collect and process data and fees in connection with e-commerce applications/services which either authorize credit/debit card payments, or issue receipts for on the spot monetary transactions. These may include the usage of a Point of Sales (POS) with link to our bank which may work either through a mobile telephone device, or through a wireless terminal or through a terminal, all connected to a network. These payment gateways protect all transaction activities processed through intense encryption of sensitive, personal information at the respective data collection point (i.e. Paypal, Stripe, our Bank, or local Tax authority). In this case Hellas Revival shall act as both a data controller (in the sense of being the merchant) and as data processor (in the sense of being the merchant processor). In addition each payment getaway shall act both as merchant and merchant processor. Accordingly, due to the nature of payment gateway operations Hellas Revival shall be compliant with all the national Tax law requirements, legal and GDPR standards in force and compliant to similar and relevant installed processes by each payment getaway as to ensure that information is passed securely between the customer and the merchant and also between merchant and the merchant processor.
8. Personal Data of Minors, collected or processed by Hellas Revival shall be collected and processed with the upmost scrutiny and only as required for contractual or other legal matters regarding the provisioning our business activity. We shall therefore accept orders/bookings that include personal data of individuals under the age of 18years old and/or 16years old only if the holder of parental responsibility has given consent (where it applies). This consent, where it is not explicitly stated, is to that effect directly expressed, implied and associated by the customer who undertakes and initiates a booking confirmation on their behalf. Our goal is to provide experiences for all regardless of age. Subsequently the customer initiating a booking/order or actually paying for one of our Services/Products, will state (explicitly or as implied) by registering that either he/she has the legal authority to represent a minor, or that an individual has reached the age of majority in their country of residence. The same conditions apply to any all social media interactions, where the prevailing policy, terms and conditions of user participation in each specific medium (i.e. Vimeo, Flickr, LinkedIn, Youtube, Facebook, Instagram, Twitter, etc.) -as a pre-condition- has been already met or consented, allowing that individual to participate in accordance with the laws of his/her country of residence.
III. Which Data and Why are they Important to us.
1. From the aforementioned data categories which we may collect information only the Contact Information Data and the Financial Details Data are deemed necessary in order to fulfil legal or contractual obligations in regards to providing our Products/Services to you. Therefore, failure to provide these personal data may constitute, in some cases a legitimate and justified reason for rejecting, or not processing your order/booking and thus failure in receiving our Services.
2. The other data categories: Health-related Information, Testimonial Data, and Marketing Information although necessary and desirable by us in order to provide you with carefully planned and executed, qualitative Services they are not required for the provisioning of our Services to you.
3. In all cases Hellas Revival as a data controller collects and process data as justified for, in the following legal bases: a) in compliance to Laws and our corresponding legal obligations, b) as necessary for our legitimate business interests such any data required to conduct our business activity, to understand how our customers use our products and services, and to operate and grow our business-subject to your interests and legal rights, c) in defence of our own legal rights, contractual and possible legal claims, and d) with your prior consent, per case and as required by the relevant laws for legal/contractual claims and/or marketing activities.
IV. How do we use the Data we may Collect.
1. The Contact Information Data provided in the associated forms our Website, will be processed only for the purpose of identifying participants to a confirmation booking/order and in response to user concerns, demands and contact. Such data could only be further analysed by Hellas Revival in aggregate and anonymous form for evaluation needs in order to measure the effectiveness of personnel in responding to user requests.
2. The Financial Details are collected through the online booking and Payment Gateways which Hellas Revival may propose or may has integrated into partner online platforms and this website. The recommended Payment Gateway is Stripe (“Stripe”). In this case, your personal and payment information will be provided directly to Stripe and the information will be processed in accordance with Stripe’s privacy policy which you can view at https://stripe.com/us/privacy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. As a general rule, the personal data collected through the booking and payment system (full name, ID, telephone, email, billing and shipping address, payment credit or debit card details, other participant names if multiple bookings are placed under a single card holder’s name), will be processed by Hellas Revival with the only purpose of managing bookings or reservations for experiences, as pre-described and they will not be shared with further third parties.
3. The Health-related Information, provided: will be processed only for the purpose of response to user concerns, demands and contact, and shall not be integrated to any user database. No further aggregate or other type evaluations shall be conducted for whatever reason.
4. The Testimonial Data, and Marketing Information provided will originate either at the Hellas Revival website, or Hellas Revival’s social media platforms as a part of our testimonials and/or blog commenting modules and shall be used with the only purposes: to inform and augment public perception and to raise awareness in regards to the quality of our offered Products/Services. These data may also originate from third party sites which use strict Privacy Policies- as per medium listed below and whereupon you may click to be informed of their from time to time augmented privacy policies: Vimeo Privacy Policy (https://vimeo.com/privacy), Flickr Privacy Policy (https://www.flickr.com/help/privacy), Facebook Data Policy (https://www.facebook.com/full_data_use_policy), Twitter Privacy Policy (https://twitter.com/en/privacy), LinkedIn Privacy Policy (https://www.linkedin.com/legal/privacy-policy), Instagram Privacy Policy (https://help.instagram.com/155833707900388), Pinterest Privacy Policy (https://policy.pinterest.com/en/privacy-policy), YouTube Privacy Policy (https://policies.google.com/privacy), Flickr Privacy Policy (https://www.flickr.com/help/privacy) and TripAdvisor Privacy Policy (https://tripadvisor.mediaroom.com/us-privacy-policy).
5. Furthermore, in regards to the unsolicited use of Marketing Information the Hellenic Republic’s Law no. 3471, Issue no. 113, published on June 28, 2006, Article 11.1 and 11.3 also stipulate: 1. “The use of automated calling systems without human intervention (automatic calling machines), facsimile machines (fax) or electronic mail, for the purposes of direct marketing of goods or services, or any advertising purposes, may only be allowed in respect of subscribers who have given their prior consent.” 3. “The e-mail contact details that have been lawfully obtained in the context of the sale of a product or a service or other transaction can be used for direct marketing of similar products or services by the supplier or the fulfilment of similar purposes, even when the recipient of the message has not given his/her prior consent, provided that he/she is clearly and distinctly given the opportunity to object, in an easy manner and free of charge, to such collection and use of electronic contact details when they are collected and on the occasion of each message in case the user has not initially refused such use”.
V. Possible Disclosure of Personal Data.
1. It must be made clear that, as stipulated before, the disclosure of any further personal data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is optional and does not have any effect on the use of the Website and of its services.
2. As a rule: a) your personal data will be accessible by authorized personnel of Hellas Revival and its service providers acting on our behalf on a need-to-know basis, and b) we will also respond to requests for personal data where required by to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.
3. We may disclose your personal data to the service providers who assist us in providing the Services we offer, processing financial transactions, for the registration of our sales at the local Tax Authority, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in performing other tasks, as appropriate. Furthermore, your personal data may be disclosed to an insurance company affiliated with us to guarantee the safety of our customers during our Services and to our expert in charge (a.k.a. “Facilitator”). In the case of gastronomy related Services/Events certain categories of your personal data, such as your name and your health condition/ considerations may also be disclosed to the facilitator, producers, chefs, or venue owners.
4. In accordance with the aforementioned purposes Hellas Revival may transfer your personal data to third parties located in other countries outside the EU/EEA, including the USA and other countries that have data protection framework which may be not equivalent to that in your country of residence. In this event Hellas Revival undertakes the obligation to ensure that transfers to those countries shall be made in accordance with the Standards approved by the European Commission or any other safeguards where permissible by the applicable data protection law each time in force, of which you can request a copy via email.
5. We may also share your personal data with third parties in connection with potential or actual sale of our company or any of our assets, or those of any associated company, in which case personal data held by us about our users may be one of the transferred assets.
VI. Our Cookies Policy.
1. Our website uses online technologies known as cookies. “Cookies” are browser dependent and are essentially text files that contain information your browser saves on one of its folders. By themselves, cookies pose no risk since they do not contain virus in any form nor do they spy on your PC content to compromise security. They are used to make online surfing faster and easier by make the sites you’ve visited remember who you are, like remembering you IP address or passwords, along with your own preferences and suggest similar content to what you looked for in your last visit. At Hellas Revival we take the upmost care in not to overuse this feature, to implement security levels and to not record your browsing behaviour for any other reason than the qualitative provisioning of Services and the successful positioning of our Service/Product mix.
2. Hellas Revival may use cookies technology: a) to authenticate you in the logging on to our website, or integrated booking platform, b) to simulate your preferences by suggesting alternative products/services, c) to ensure security access to the website and the integrated booking platform, and d) to measure and improve the website’s and our contents effectiveness. For the realization of these purposes, we use both “session” (temporary) and “persistent” (long term) cookies technology. Session cookies shall be automatically deleted at the end of each user session, whereas persistent cookies once the browser is closed, they are not destroyed but remain active until the preset expiration date. This is done so that we may recall relative information about you, during your re-occurring visits to our website and to further personalize this experience. Both types of cookies are always sent from our domain, and they are necessary for the user to view and correctly browse our website and will always be used and sent, unless users change the settings in their browser (with the possible disruption of website content provision and navigation). According to current legislation, is not required to seek consent for technical (session or persistent) cookies, as they’re deemed necessary to provide the required services. For all other types of cookies, the consent can be expressed by the user with one or more of the following methods: a) specific configurations of the browser used or the related computer web navigation programs, and b) by changing the settings in the use of third-party services.
3. Each user/customer has the ability to manage his/her own cookies using your browser options and controls (usually found in the corresponding “help” section). Should you need additional information on how to manage, control and delete cookies you may visit: http://www.allaboutcookies.org/manage-cookies/index.html, or any other similar informative source. However, it must be clear and you hereby acknowledge that by disabling/deleting cookies some or all parts of the website might be inaccessible, or in any case might not work properly. To this effect Hellas Revival shall not be held accountable or liable in any way.
4. As a part of our Marketing Information Data the traffic on this Website is measured through the usage of the Google Analytics platform, incorporated within this website and the Rezgo platform in order to evaluate the effectiveness of our communication, and users’ interest in our content. The information generated shall come from a cookie installed to monitor the use of our website, whereby traffic, you IP (internet protocol) address will be transmitted and stored at Google servers (usually located in U.S.A.) From thereon, Google shall compile reports regarding our website activity, internet usage which when taken into account enable us to provide custom-tailored content, or in general effective services/products. These reports are compiled as anonymous statistical aggregates, and no direct association is made between individual users and the website content. For further information on how Google uses your data, please refer to Google Services Cookie Policy (https://policies.google.com/technologies/cookies) and https://policies.google.com/privacy?hl=el#infocollect. You may also choose to disable cookies from you browser (https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en) and to even disable Google Analytics Cookies (https://tools.google.com/dlpage/gaoptout) on your own accord. These actions might affect your navigation to this website and the user experience in this website and other sites using Google Analytics as well.
5. Hellas Revival also participates in Facebook’s Custom Audience program enabling us to personalize paid advertisements created by the usage statistics of our website and/or facebook page and directed towards you, via your registration and logging into your Facebook account. In this case we may share your email address or phone number in hashed format in order to identify you, should you’ve also subscribed to Facebook. This Facebook feature may be disabled by you in the “settings” section of your Facebook account, thereby refusing to receive electronic ads through that medium.
6. Other type of cookies is the Third Party developed and operated cookies. They are used to integrate features developed by third parties within the pages of our website including preferences expressed in social networks, or to share website content, or for the use of software services third-party software (i.e. for generating maps). These cookies are sent from third-party domains that offer their functionality to help us create a better performance and a number of interaction features for the pages of our website. You should also be aware that when sharing any content by the usage of sharing buttons you find on the web and this website, you are also sharing or you’re prompted to share your personal contact information, navigation/ content preferences respectively to these other social media platforms. For example: a) When you play a YouTube video embedded on our site you share your usage data, in anonymous form, with YouTube, a Google owned company, which can share such data with DoubleClick, a Google owned company that manages the ad platform on which advertising banners on YouTube video get served to users. b) When you interact with a Google Map embedded on our website you share your usage data, in anonymous form, with Google Maps, a Google owned company, which can share such data across their platform, specifically your location and other personal and usage info. c) When you play a Vimeo video embedded on our website you share your usage data, in anonymous form, with Vimeo, the video platform company. d) When you play a Flickr photo images slideshows embedded in one of our blog pages or across this site you share your usage data, in anonymous form, with Flickr, the company owning and managing the social photo sharing platform.
7. Finally and in reference to the type of cookies called “profiling” cookies, meaning specific technical cookies created based on customer profiles for the transmission of profile-generated advertising messages, we declare that Hellas Revival does not use any such type of cookies.
VII. Retention of Your Personal Data
1. Hellas Revival’s understands, and fully complies with applicable laws while it also strives to retain your personal data only for as long as required to fulfil the purposes for which it was collected. Thus, personal data (as specified in Articles II and IV) shall be kept for a minimum of five years from our last communication and/or contractual relationship, unless otherwise required by local law. Furthermore, please be advised that in accordance with national legal, tax and accounting requirements we may keep your data for longer periods of time. This also applies to cases of applicable statute of limitations where records must be held as a proof of our dealings with you and in the case of any future complaints and challenges.
VIII. Security
1. Hellas Revival strives and has placed great effort and tools to ensure the security of all data, personal and otherwise associated with our website and its users/customers. Amongst them, we have integrated measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. At the same time and for the best possible protection of your data, as implied outside of our immediate control, we suggest that your own personal systems or devices used to access our website should carry different levels of protection. These could be strong and updated antivirus solutions, strictly enforced and maintained firewalls, anti-spam filters and backup devices. As such, and while we strive to protect our systems, website and all data therein, we cannot guarantee 100% that data disclosed to us shall be forever secure from destruction or breach. Thus, you accept the inherit security implications and risks of e-commerce transactions, internet surfing, web and social media presence and may not hold Hellas Revival or our processors liable for data breaches, unless it is due to negligence. Furthermore, Hellas Revival shall not be liable to users/customers for any losses or damages suffered by the usage or navigation to our Website, or any booking platform, or during the process of exchanging emails and any other type of communication. User/customer protection in all cases, including the failure of devices, should have been prevented by precautionary methods and tools installed on the user/customer’s end.
2. Furthermore, in regards to the security of processing the Hellenic Republic’s Law no. 3471, Issue no. 113, published on June 28, 2006, Article 12.6 and 12.7 also stipulates: 6. “When the personal data breach may have unpropitious consequences to the personal data or the private life of the subscriber or other person, the provider notifies without undue delay the affected subscriber or the affected person…” 7. “The notification of the affected subscriber or affected person of the personal data breach is not necessary if the provider has proved to the competent authorities in a satisfactory manner that he/she has applied the appropriate technical security measures and that these measures were applied for the data related to the security breach. These measures for technological protection must at least include secure data encryption so that unauthorized access is not possible. If the provider has not provided notification, according to paragraph 6 of the present article, the competent authorities after examining the possible unpropitious consequences from the breach can ask him/her to do so”.
IX. Copyright Policy
1. The contents on this website, such as text, graphics, images, videos, photographs, illustrations, trademarks, logos, and other material (collectively referred to as the “materials”) are the property of Hellas Revival , except where explicitly attributed to other intellectual property rights’ holders and are protected under both Hellenic and foreign laws. Unauthorized use of the materials may violate copyright, trademark, and other laws. You may not copy, download, sell or modify the materials or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way, in public, or for commercial purpose. The use of these materials on any other Website or in a networked computer environment for any purpose is prohibited. Any rights not expressly granted herein are reserved.
2. The photographic images published on the Website are for the most part owned and created by Hellas Revival, and our clients who have authorized us to publish them, or have been acquired from websites offering royalty-free photographic images and material. The photos and quotations of the testimonials come from our own testimonial Website modules or TripAdvisor account or social media platforms where their right to public use has been transferred by the same users to the platform at the time of the users’ publication of their reviews. We have also integrated in the website some images found on Google Images, making searches for photos free of rights (royalty free). We have processed such pictures, bringing them to the most appropriate measure for our website, and sometimes through small interventions to make the images more readable. If you think that one of the photos we use is covered by someone else’s intellectual property, please let us know immediately by writing an email to info@hellasrevival.com. It will be our duty to integrate the credits and copyright notes to the respective authors and holders of the rights, or to immediately remove the image if requested by the rights holder to do so.
3. All registered trademarks and brands mentioned in the website and in these pages are the property of their respective owners. These trademarks are mentioned only for informational purposes or by virtue of commercial partnerships and services, and Hellas Revival has no rights over them.
X. Our Acknowledgement of Customer/User’s Rights under E.U. GDPR 2018.
Hellas Revival fully complies with the applicable law framework, as it may amended from time to time regarding GDPR and accepts all the rights of customers as stipulated therein.
1. The Right to Information.
Should the information already provided do not satisfy your needs to learn more on the personal data we keep on you and the purpose of its collection and processing, please contact us in writing. This notification must be done without undue delay and, where feasible, not later than 72 hours after having become aware of any incident of misconduct or simply any incident that needs further clarification. The notification must contain all relevant information (nature/extent of the incident, categories of natural persons affected, its cause and consequences, measures taken to address the breach, etc.). Even if all the relevant information is not available at the time of notification, an initial notification should be submitted, without undue delay, and more information should be provided in phases without undue further delay (by submitting a supplementary notification). Hellas Revival shall respond also in writing within 15 days from your contact.
2. The Right to know anyone whom your data is disclosed.
Should the information already provided do not satisfy your needs to learn more on to whom your personal data may have been disclosed, please without undue delay and, where feasible, not later than 72 hours after having become aware of any incident of misconduct or simply any incident that needs further clarification contact us in writing. The notification must contain all relevant information. Hellas Revival shall respond also in writing within 15 days from your contact.
3. The Right to Access.
Should the information already provided do not satisfy your needs to learn more on whether your personal data are being processed or have been processed, you have the right to know and thus you must contact us. More specifically, you have the right to request and obtain from Hellas Revival, without undue delay and in an intelligible and expressed manner, information about the nature of your personal data, their origin, the purposes of processing and the recipients, if any, thereof. In addition you have the right to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances, and although you may see most these online during your transactions/interactions wit our Website. It is recommended that you can send a letter (by registered mail) to Hellas Revival containing all relevant information. Then please keep a copy of the letter, the postal receipt and any response you might receive from us. Hellas Revival shall also respond in writing no later than 15 days from the date we’ve received your letter.
4. The Right to Object.
Should the information already provided do not satisfy your needs, you do have the right to object to the processing of your personal data by sending a notice to Hellas Revival requiring us to correct or to delete your personal data. In order to exercise your right to object it is best that you send a letter (by registered mail) to the Hellas Revival containing all relevant information. Then, keep a copy of the letter, the postal receipt and any correspondence you may receive from Hellas Revival. It is recommended that you propose a course of action you’d like us to take to fulfil and possibly remedy any concerns/mishappenings. Keep in mind however that erasing your personal details just prior of collecting fees owed for a Service you have already received would be unavailable and any action from our part will be taken after receiving and clearing your payments in full. Furthermore, please be advised that under law, should you object, we are bound to adhere unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims. In the case or Contact and Financial Data, we believe that we can certainly provide justifiable reasons to contest such objections. In any case, pursuant to your communication Hellas Revival shall also respond in writing no later than 15 days from the date we’ve received your letter.
5. The Right to Restriction of Processing.
Should the information already provided do not satisfy your needs, you have the right to restrict our processing of your personal data on the grounds of: accuracy, unlawfulleness and no further need of them. In these cases please be advised that we will require further verification as to the validity of these claims, given that we only process them with your consent or for the establishment, exercise or defence of our financial /contractual/ legal claims. It is recommended that you can send a letter (by registered mail) to Hellas Revival containing all relevant information. Then please keep a copy of the letter, the postal receipt and any response you might receive from us. Hellas Revival shall also respond in writing no later than the timeframe required by law.
6. The Right to Data Portability.
Under certain conditions applicable by law, you have the right to receive all such personal data which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another personal data controller of your choosing, where this is technically feasible. It is recommended that you contact us with as many details as possible in order to evaluate our compliance ability to your request. In any case Hellas Revival will respond in writing no later than the timeframe required by law.
7. The Right to Complaint.
You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes applicable law and specifically the Hellenic Data Protection Authority, at:
http://www.dpa.gr/portal/page?_pageid=33,43534&_dad=portal&_schema=PORTAL
8. For any and all of the aforementioned, in this Article you may also contact directly: Hellas Revival, Attn: Mrs Perdikouri Olga, (+30) 6972407950, email: info@hellasrevival.com . Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. However, in all cases we will endeavour to respond to your request within all the applicable timeframes.
XI. Privacy Policy Changes.
1. We may occasionally change or amend this Policy, as to comply with new requirements imposed by the applicable laws or other technical requirements. All updates shall be posted on the Website with or without prior notice and notification, unless otherwise required by law. Thus, we suggest and you’re encouraged to periodically review this page for any changes.
XII. Extend of Liability and Applicable Laws.
1. By accessing or interacting with the Website, users or customers agree that Hellas Revival will not be liable for any direct, or indirect or consequential loss arising from the use of the Website, or any delay, or inability to use the Website. Hellas Revival is in no way responsible for the content and services of websites that you should access through hyperlinks (links) or banners published on this site. Furthermore, the existence of links to another site does not imply endorsement or acceptance of responsibility by Hellas Revival about the content or use of such websites. The exclusions and limitations contained in this Article apply only to the extent permitted by law.
2. This Privacy, Cookies and Copyright Policy is governed by the laws of the Hellenic Republic. By accessing or interacting with this Website the Users or Customers agree that the Greek/Hellenic Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation and/or arising herefrom.
XIII. Privacy Officer’s Contact Information
For any communication, information or complaint concerning Hellas Revival, personal data, copyright and intellectual property matters please contact:
Hellas Revival, Mrs Perdikouri Olga , Privacy Officer
Kardamaki 18, 21056 Tolo, Greece
(+30) 6972407950
Email: info@hellasrevival.com
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